Privacy policy

Martin Food Equipment is the controller of your personal data which means we are responsible for how your personal data is collected, used and protected. We respect your personal data. We will keep it secure and we will never share your data with any third party for marketing purposes. This privacy notices relates to all personal data collected by Martin Food Equipment on our website, on our accounting systems and all sales related data systems. We encourage you to read the policy carefully and contact info@mfe.ie with any questions or concerns about Martin Food Equipment privacy practices.

What information do we collect?

The personal information we collect includes names, addresses, telephone numbers and e mail addresses. We collect your data when you complete a contact form, sign up to a newsletter and when you make a purchase from Martin Food Equipment.

We collect sensitive finance related personal data when you sign a direct debit mandate and when you make credit card payments to Martin Food Equipment.

Our shopping cart uses SSL (Secure Socket Layer) technology which encrypts your personal information, including your credit card data and prevents it from being intercepted over the internet. We will never sell or share your personal information, including your e-mail address, to other companies for any reason, except as required by law. If for any reason you don’t feel comfortable sending your credit card information over the internet, you can click on ‘Contact Us’ and fill in your details asking us to call you, or telephone us on the number provided. We can call you as soon as possible to complete your order. Our shopping cart check out form is the only place on our site where we collect personal information about you. We use the information we collect to track your visits, process and ship your order, and to be able to contact you if you request it or if we have questions about your order. Martin Food Equipment use a third part for credit card processing and verification. We do not store your credit card information on our server, it is erased as soon as we receive your order via SSL technology. We will never send your credit card number by e-mail. We treat our data as assets that must be protected against loss and unauthorized access. Access to customer information is limited to those employees who have a legitimate business need for that information.

Martin Food Equipment only holds and uses personal information to provide additional service to our customers. Some of the ways we may use your personal information include: To provide the ability to create personal profile areas and view content. To provide the ability to contact you and provide you with shipping and billing information. To understand more about you, so we can personalise newsletters and websites to your preferences. For example, allow you the opportunity to request specific information on products and services that may be of interest.

How do we use personal information?

Martin Food Equipment process your data for the following list of reasons.

  • personalisation of content, business information or user experience
  • account set up and administration
  • delivering marketing and events communication
  • carrying out polls and surveys
  • internal research and development purposes
  • providing goods and services
  • legal obligations (eg prevention of fraud)
  • meeting internal audit requirements

What legal basis do we have for processing your personal data?

The legal grounds under which we are entitled to process your date relates to our legitimate interest to fulfil our contractual obligations to you as a customer of Martin Food Equipment.

When we contact you by e mail Martin Food Equipment will always include a facility to unsubscribe from our contact lists and we will immediately unsubscribe you from said contact list and cease to contact you for that specific offer.

When do we share personal data?

Martin Food Equipment will treat all personal data confidentially. We share your data with a third-party operator of our technical service management system. The data is fully encrypted and our third-party service provider Arantico have demonstrated to us they are GDPR compliant.

Where do we store and process personal data?

Your data is stored on our proprietary management information system and is fully protected from non- authorised access to your data.

How do we secure personal data?

We operate strict protocols and take security measures:

  • to protect data against accidental loss
  • to prevent unauthorised access, use, destruction or disclosure
  • to ensure business continuity and disaster recovery
  • to restrict access to personal information
  • to conduct privacy impact assessments in accordance with the law and our business policies
  • to train staff and contractors on data security
  • to manage third party risks, through use of contracts and security reviews

How long do we keep your personal data for?

To maintain our equipment asset registers for each customer site and to maintain service histories for all equipment supplied by Martin Food Equipment we do not delete any records after any period.

Your rights in relation to personal data

Under the GDPR, Martin Food Equipment respect your right to access and control their personal data. You have right to:

  • access your personal information
  • correct your personal data
  • lodge a complaint with the Data Protection Office